Every Skadius Pod purchased directly from skadius.com is backed by a 30-day home trial and a One-Year Limited Warranty. This Policy explains how both work.

1. Thirty-day home trial

Your 30-day trial begins on the date the carrier confirms delivery. You may set up, fill, and normally use the Skadius Pod during the trial. If it is not right for you, you may request an eligible return for a full refund for any reason within 30 days.

Return conditions

To qualify for the home-trial return, the Skadius Pod must be:
- Purchased directly from skadius.com.

- Returned in its original box and protective packaging. Please keep all original packaging throughout the 30-day trial.

- Completely drained, clean, and fully dry, with no mold, mildew, residue, or strong odor.

- Free from punctures, cuts, stains, or other damage beyond normal setup and trial use.

- Returned with the lid, pump, adapters, repair materials, and every other item included with the order.

We cannot approve a standard home-trial return without the original packaging. This packaging requirement does not limit your rights for a product that arrived damaged or for an approved warranty claim.

How to start a return

1. Email support@skadius.com within 30 days after delivery and include your order number.
2. If the return is eligible, we will send packing instructions and a prepaid return-shipping label. Do not send a return to our company mailing address or warehouse without authorization.
3. Drain, clean, and fully dry the product before packing it in the original packaging.
4. Hand the package to the carrier identified on the label within 14 calendar days after receiving the label. Contact us before that period expires if you need additional time.

Skadius pays standard return shipping for an eligible return from within the contiguous United States or Washington, D.C. A label provided by Skadius must be used unless we agree otherwise in writing.

Refunds

An eligible return receives a refund of the amount paid for the product and applicable sales tax to the original payment method. There is no restocking fee, and standard outbound and return shipping are free. We generally process the refund within five business days after the return arrives and is inspected. Your bank or payment provider may take additional time to post the refund. If a returned product is incomplete, not clean and fully dry, or damaged beyond normal trial use, we may document the condition and reduce the refund by the reasonable loss in value or refuse the return where it cannot be safely transported or inspected. We will contact you before making a deduction or refusing a return. These conditions do not limit rights that cannot be waived under applicable law.

2. Damaged, incorrect, or incomplete deliveries
Please inspect your order when it arrives. If the main Skadius Pod arrives materially damaged or defective, contact support@skadius.com within seven days with your order number and photographs. You may choose a replacement, subject to availability, or a full refund. If a replacement is unavailable, we will issue a full refund.

If an included accessory is missing or arrives damaged, we will replace the affected accessory at no cost or, if a replacement is unavailable, provide an appropriate refund for that item. Keep the product, carton, and all packaging until we provide instructions. The seven-day notification request helps us investigate delivery problems and does not reduce the One-Year Limited Warranty or rights that cannot be waived under applicable law.

3. Cancellations

To request a cancellation before shipment, email support@skadius.com as soon as possible. We will make reasonable efforts to cancel the order, but cancellation is not guaranteed after it has entered fulfillment. If the order has already shipped, the 30-day home trial applies after delivery.

4. One-Year Limited Warranty

Warrantor and persons covered

This One-Year Limited Warranty is provided by: Velidey LLC, operator of the Skadius brand. For warranty support, email support@skadius.com.

It applies to the original consumer purchaser of a new Skadius Pod purchased directly from skadius.com for personal, residential use in the United States. Proof of purchase is required. The warranty is not transferable, and product registration is not required.

Warranty period

Coverage begins on the date the carrier confirms delivery and continues for one year.

What is covered

The Skadius Pod, including its inflatable structure, drop-stitch walls, seams and welds, valves, inflatable lid, included pump, and reusable included adapters or connectors, is warranted against defects in materials and workmanship during the warranty period. Consumable repair materials are covered only if missing or defective when delivered; they are not covered after normal use.

What is not covered

This Limited Warranty does not cover:

- Punctures, cuts, abrasions, or other accidental damage caused by sharp objects, rough surfaces, pets, impact, abuse, or neglect.

- Damage caused by improper setup, inflation above the recommended pressure, unsafe ground or placement, failure to follow instructions, or improper maintenance or storage.

- Damage caused by water freezing inside the product, severe weather, prolonged exposure to sunlight, unsuitable chemicals or cleaners, improper water care, mold, or mildew.

- Normal wear, fading, staining, minor cosmetic changes, or gradual loss of appearance that does not affect function.

- Damage caused by commercial, rental, institutional, or other non-residential use.

- Damage caused by unauthorized modification or repair.

- Damage caused by an incompatible or improperly installed third-party chiller, pump, heater, electrical device, or other equipment.

- A product purchased used, from an unauthorized reseller, or from a seller other than skadius.com.

How to make a warranty claim

1. Email support@skadius.com during the warranty period.

2. Include your order number, a description of the issue, and clear photographs or a short video showing the problem.

3. Follow any reasonable troubleshooting, inspection, or return instructions we provide. Do not ship the product unless we authorize the return.

Original packaging is not required to submit a warranty claim. If an approved claim requires return shipment, Skadius will provide or coordinate reasonable shipping instructions and cover the approved shipping cost.

What we will do

For a valid warranty claim, Velidey LLC will, at its option, repair the covered product or component, replace it with the same or a reasonably equivalent product or component, or refund the amount reasonably attributable to the affected product or component.

If a material defect in the main pod cannot be repaired or replaced within a reasonable time, we will refund the purchase price upon any required return or disposal of the product. Any repaired or replacement product or component is covered for the remainder of the original warranty period or 90 days from completion of the repair or delivery of the replacement, whichever is longer. Except for approved shipping under this Warranty, this Warranty does not cover costs of installation, removal, routine maintenance, water, ice, electricity, third-party equipment, loss of use, or damage to other property.

Implied warranties and limitation of damages

To the extent permitted by law, any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited to the one-year duration of this Limited Warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. To the extent permitted by law, Velidey LLC is not responsible under this Limited Warranty for incidental or consequential damages resulting from a breach of this Warranty. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Questions

support@skadius.com