Shipping Policy
Last updated: July 2026
Where we ship
We currently ship to residential and business street addresses in the contiguous United States and Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, PO boxes, APO/FPO/DPO addresses, or international destinations.
Shipping cost
Ground shipping is free on every order. No minimums, no surcharges, no surprises at checkout.
Processing and delivery times
Orders are generally processed and prepared for carrier pickup within two business days after the order is received. The day the order is placed, weekends, and U.S. holidays are not counted as processing days. Processing may take longer if an order cannot be fulfilled because of an address, payment, inventory, packaging, or other order issue.
After the carrier accepts the package, standard ground delivery typically takes 2–5 business days, depending on the destination and carrier conditions. You will receive a shipping-confirmation email with tracking information when your order is on its way. Processing and delivery times are estimates rather than guarantees. Carrier delays, severe weather, holidays, and events outside our reasonable control may affect delivery. If we cannot ship within the time promised when you ordered, we will contact you with a revised estimate and the option to accept the delay or cancel the unshipped order for a full refund.
Address changes and delivery problems
Please review your shipping address carefully before placing an order. To request a correction, email support@skadius.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment or been handed to the carrier. If a package is returned to us because the address you provided was incorrect, incomplete, or undeliverable, we will contact you with two options: we can reship the order once you've covered the reasonable cost of reshipping, or refund the order minus our actual outbound and return shipping costs. If the address problem was caused by us, we will reship at no cost to you.
Lost, delayed, or damaged in transit
If your order arrives damaged, we will make it right with a replacement or a full refund. To help us file a claim with the carrier, photograph the carton and the product, keep all packaging, and contact support@skadius.com within seven days of delivery. Please do not discard the product or packaging until we provide instructions.
If tracking has not updated for an unusual period or shows "delivered" but you cannot locate the package, contact us promptly. We will help investigate with the carrier. If the carrier confirms that the package was lost or misdelivered, we will provide a replacement or refund. Skadius is not responsible for theft after a carrier confirms correct delivery, although we will review unusual situations case by case.
Questions